The Local Government Unit of Reina Mercedes commits to quality frontline service as promised in this Citizen’s Charter.
Vision
Reina Mercedes as the Agro-industrial zone of Isabela with healthy, self-sufficient, literate and peace loving people living in a safe, clean and well-planned community giving equal opportunity to all with a progressive and globally competitive economy governed by God-loving, accountable service-oriented leaders.
Mission
To uplift the standards of living of the people through wise, rational and maximum utilization of resources on the basis of equitable distribution and provision of basic needs and services and ultimately redound to the physical, social, economic and spiritual development of the locality.
Mandate
The Local Government of Reina Mercedes ensures to deliver basic services to its people, with utmost professionalism and to discharge its functions and responsibilities efficiently and effectively in order to upholds its aspirations with integrity and honor to improve the standard of living of those living in the community.
Service Pledge
The Local Government Unit of Reina Mercedes with its officials and employees pledge and commit to deliver quality services as promised in this Citizen’s Charter, specifically:
RResponsive to the people’s basic needed services.
EEffectively discharging functions as a public servant.
IIntegrity in work is always practiced.
NNeat and prompt as always, and
AAble to uphold the mandates of the Constitution, the Local Government Code of the Philippines and all it laws created.
MMotivated to work.
EEnergetic in serving the people
RReasonable and responsible actions in all transactions.
CCommitment to serve the public.
EEfficiently work for the public.
DDedicated to work for the public good.
EExcellence of work is encourage, and
SService to the public, as the number one goal.
Municipality Departments External Services
Select an office to view frontline services listed in the Citizen’s Charter.
Registration of New Business
Renewal of Business Permit
Filing an Application for Leave
Issuance of Service Record, Certification of Employment, Certificate of Leave Credits and other Personal Records
Pre-Employment
Application for Marriage License
Delayed Registration of Birth Certificate
Delayed Registration of Death Certificate
Endorsement of Registry Records to the Civil Registrar General (PSA)
Issuance of Certification of Birth, Marriage and Death
Out-of-Town Registration
Petition for Correction of Clerical Error in the Sex and Date of Birth and Change of First Name (RA 9048 and RA 10172)
Timely Registration of Birth Certificate
Timely Registration of Birth Certificate (Not Married Parents)
Timely Registration of Death Certificate
Timely Registration of Marriage Certificate
Registration of Legal Instrument for Legitimation (R.A. 9858) and Affidavit to Use the Surname of the Father (AUSF) R.A. 9255
Supplemental Report
Issuance of Building Permit
Issuance of Location/Zoning Clearance
Borrowing of Books
Assistance to Library Readers/Researchers
Cancelling, Revising or Correcting Assessments
Issuance of Certification of Property Holdings
Issuance of Certification of No Property Holdings
Issuance of Certification of No Improvement
Issuance of Tax Declaration (Certified true copy)
Transfer of Ownership
Issuance of Obligation Request
Distribution of Hybrid and Certified Seeds of Rice and Corn
Distribution of BIO-N, Color Leaf Chart or Compost Fungus Activator
Distribution of Vegetable and Fruit Trees Seeds/Seedlings
Fingerlings Dispersal
Issuance of Animal Health Certificate/Inspection Report
Issuance of MAO’s Certification
Vaccination of Livestocks
Issuance of Obligation Request (Financial Assistance/AICS)
Issuance of Obligation Request (Project)
Issuance of Obligation Request (Supplier)
Issuance of Copies of Franchise Concerning to the Operation of Tricycle Operators Permit of the Municipality of Reina Mercedes
Issuance of Receive Incoming Letters, Communication Addressed to the Sangguniang Bayan as to any matter Concerning the General Welfare
Issuance of Copies of Resolutions, Ordinances & Issuance of Franchise
Birthing Center
Clinical Laboratory Examination
Dental
Diagnosis and Treatment of Pulmonary Tuberculosis
Family Planning
Issuance of Medical Certificate
Issuance of Sanitary Permit/Health Certificate
Maternal Care
National Immunization Program
Outpatient
Provisions of Assistance during Crisis Situation (AICS)
Provisions of Social Case Study Report
Provisions of Disaster Relief Assistance
Provisions of Solo Parent Identification Card
Provisions of Certificate of Indigency
Provisions of the Day Care Service Program
Provisions of Senior Citizen Identification Card
Ambulant and Itinerant Amusement Operators
Building Permit and Locational Clearance
Burial Permit and Fee
Business Permits (New)
Business Permits (Renewal)
Certification Fee
Community Tax
Issuance of Real Property Tax Receipt
Laboratory Fee
Large Cattle (Branding)
Large Cattle (Transfer of Ownership)
Marriage License
Municipal Tricycle Operators Permit Fee
Operators of Public Utility Vehicles Permit to Operate
Oplan Visa
Police Clearance
Traffic Violation
Issuance of Mayor’s Clearance/Permit
Solemnizing of Marriage
AICS/Financial Assistance
Endorsement/Referral Letter
Public Employment Service Office (PESO)
Career and Employment Coaching
DOLE’s Government Internship Program (GIP)
DOLE Livelihood Program
Special Program for Employment of Students (SPES)
Request for Rescue or Emergency Assistance
Request for Putting-Up of First Aid Station for Special Events
Request for Trainings/Orientation on Disaster Management with Earthquake Drill
